Privacy Policy

Last updated: 24 July 2026

1. Introduction

HPS Leisure Limited trading as Hydro Active (“Hydro Active”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website www.hydroactivespas.co.uk, purchase our products or services, contact us, or otherwise interact with us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

HPS Leisure Limited t/a Hydro Active
Branton Farm Nurseries
Doncaster Road
Branton
Doncaster
DN3 3QP

Email: sales@hydroactivepools.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information.

a. Information You Provide

  • Personal Information: Name, postal address, email address, telephone number, billing address and delivery address.
  • Enquiries and Correspondence: Details you provide when contacting us, requesting quotations, booking services or registering warranties.
  • Payment Information: Payment details required to process purchases. Payment information is processed securely by our payment providers and we do not store your full payment card details.

b. Information We Collect Automatically

  • Usage Data: Pages viewed, time spent on our website, referring websites, dates and times of visits, cookies and analytics information.
  • Device Information: IP address, browser type and version, operating system and device information.

c. Information from Third Parties

  • Third-Party Services: We may receive personal information from payment providers, delivery companies, website analytics providers, marketing platforms and social media platforms where you interact with our business.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Orders: Processing payments and fulfilling orders for products and services.
  • To Deliver Services: Arranging deliveries, installations, servicing and warranty work.
  • Customer Support: Responding to enquiries and providing after-sales support.
  • Account Management: Managing customer accounts where applicable.
  • Website Improvements: Analysing website performance and improving customer experience.
  • Security: Detecting fraud, maintaining website security and protecting our business.
  • Legal Compliance: Meeting legal, regulatory, tax and accounting obligations.
  • Marketing: Sending promotional communications where permitted by law or where you have provided consent.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract: To fulfil orders and provide our products and services.
  • Legal Obligation: To comply with applicable legal and regulatory requirements.
  • Legitimate Interests: To improve our services, maintain security, prevent fraud and administer our business.
  • Consent: Where you choose to receive marketing communications or accept optional cookies. Consent may be withdrawn at any time.

6. Marketing Communications

If you have opted in, we may send you information about our products, services, offers and promotions.

  • You can unsubscribe at any time by clicking the unsubscribe link in our emails.
  • Alternatively, you may contact us using the details provided in this Privacy Policy.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

  • Website functionality
  • Remembering your preferences
  • Website analytics
  • Measuring marketing performance

Where required by law, we will request your consent before placing non-essential cookies on your device.

For further information, please refer to our Cookie Policy where available.

8. Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

This may include:

  • Payment Providers
  • Delivery Companies
  • Installation and Service Partners
  • Website Hosting Providers
  • IT Support Providers
  • Marketing Service Providers
  • Professional Advisers
  • Regulators, Law Enforcement or Government Authorities where required by law.

We do not sell your personal information.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including UK adequacy regulations or approved contractual clauses, to protect your personal information.

10. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, tax, accounting and warranty obligations.

Retention periods vary depending on the nature of the information and applicable legal requirements.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

While we take reasonable precautions to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

12. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information where applicable.
  • Restriction: Request restriction of processing.
  • Objection: Object to certain processing activities.
  • Portability: Request transfer of your personal information.
  • Withdraw Consent: Withdraw consent where processing relies upon it.
  • Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details provided below.

13. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns before you contact the regulator.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.

The latest version will always be published on this page with the updated “Last updated” date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

HPS Leisure Limited t/a Hydro Active
Branton Farm Nurseries
Doncaster Road
Branton
Doncaster
DN3 3QP

Email: sales@hydroactivepools.co.uk